Statute

Working days – days from Monday to Friday, excluding public holidays.

Consumer – a consumer within the meaning of the provisions of the Civil Code.

Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his/her own individual account in the Store.

Buyer – any entity purchasing in the Store.

Privileged Buyer – Consumer or Privileged Entrepreneur.

Privileged entrepreneur – a natural person concluding a contract with the Seller that is directly related to his/her business activity, but is not of a professional nature (the definition applies to contracts concluded from 1 January 2021).

Regulations – these regulations.

Store – GRENDURE online store operated by the Seller at https://grendure.com.

Seller – GRENDURE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 3, 43-418 Pogwizdów, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT IN BIELSKO-BIAŁA, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under the KRS number 0000890613, NIP (Tax Identification Number) 5482735517, REGON (National Business Registry Number) 38847080200000, share capital PLN 5,000.00.

Postal address: Dworska 3, 43-418 Pogwizdów

E-mail address: grendureoffice@gmail.com

Phone: +487500646418

Address for returning goods (in the event of withdrawal from the contract): ul. Dworska 3, 43-418 Pogwizdów

Address for sending the complained goods: ul. Dworska 3, 43-418 Pogwizdów

For the proper functioning of the Store, you need:

• a device with Internet access
• a web browser that supports JavaScript and cookies

To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

The prices of goods visible in the Store are the total prices for the goods.

The Seller points out that the total price of the order consists of the price of the goods indicated in the Store and, if applicable, the costs of delivery of the goods.

The goods selected for purchase should be added to the basket in the Store.

Then the Buyer selects from the options available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data necessary to complete the placed order.

The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.

Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.

The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.

The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each possible order.

The placed order can be paid for, depending on the Buyer's choice:

• via payment platforms: Przelewy24, Stripe, Paypal

If the Buyer chooses to pay in advance, the order must be paid for within 1 business day of placing the order.

The Seller informs that in the case of some payment methods, due to their specific nature, payment for the order using this method is only possible immediately after placing the order.

The store accepts Visa, Visa Electron, Maestro, Mastercard, and Mastercard Electronic cards.

The store provides a 2-year warranty from the date of purchase.

The Seller is obliged to deliver goods free from defects.

The order processing time is 14 Business Days.

If the Buyer has chosen to pay for the order in advance, the Seller will start processing the order after it has been paid.

Countries where delivery is made: Poland, Europe

Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer: via a courier company or to InPost parcel lockers.

The privileged buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to §8 of the Regulations, within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the date of:

• on which the privileged buyer came into possession of the goods or on which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
• on which the privileged buyer took possession of the last item or on which a third party, other than the carrier and indicated by the privileged buyer, took possession of the last item in the case of an agreement obliging the transfer of ownership of several items that are delivered separately.

In order for a privileged buyer to exercise their right of withdrawal, they must inform the Seller, using the information provided in §2 of the Regulations, of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email). The privileged buyer may use the withdrawal form template provided at the end of the Regulations, but this is not mandatory. To comply with the withdrawal deadline, it is sufficient for the privileged buyer to send information regarding the exercise of their right of withdrawal before the withdrawal deadline expires.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

In the event of withdrawal from the concluded contract, the Seller shall refund to the Privileged Buyer all payments received from them, including the costs of delivery of the goods (excluding additional costs resulting from the Privileged Buyer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), immediately, and in any event no later than 14 days from the date on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal. The Seller will refund the payments using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in any case, the Privileged Buyer will not incur any fees in connection with this refund. The Seller may withhold the refund until the goods have been received or until proof of their return has been provided, whichever comes first. The Seller requests that the goods be returned to the following address: ul. Dworska 3, 43-418 Pogwizdów, Poland, immediately, and in any event no later than 14 days from the date on which the privileged Buyer informed the Seller of their withdrawal from the sales contract. The deadline is met if the privileged Buyer returns the goods before the expiry of the 14-day period. The privileged Buyer bears the direct costs of returning the goods. The privileged Buyer is only liable for any diminished value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics, and functioning of the goods. If, due to their nature, the goods cannot be returned by standard post, the privileged Buyer will also bear the direct costs of returning the goods. The Seller will inform the privileged Buyer of the estimated amount of these costs in the product description in the Store or when placing the order.

The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply in relation to a contract:

• in which the subject of the provision is a non-prefabricated item, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
• where the subject of the performance is an item that spoils quickly or has a short shelf life;
• where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
• in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
• where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
• for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
• in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

In the event of a defect in the goods, the Buyer may file a complaint regarding the defective goods under the warranty or guarantee regulated by the Civil Code, provided that a warranty has been granted. Under the warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code: submit a declaration of price reduction; in the case of a significant defect, submit a declaration of withdrawal from the contract; request the replacement of the goods with a defect-free item; or request the removal of the defect. The Seller requests that complaints under the warranty be submitted to the postal or electronic address indicated in § 2 of the Terms and Conditions. If it turns out that the defective goods must be delivered to the Seller for consideration, the Buyer is obligated to deliver the goods, at the Seller's expense in the case of a privileged Buyer, to the following address: Dworska 3, 43-418 Pogwizdów. If an additional warranty has been granted for the goods, information about it and its terms is available in the product description in the Store. Complaints regarding the Store's operation should be sent to the email address provided in § 2 of the Regulations. The Seller will review the complaint within 14 days.

OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS

If the complaint procedure does not produce the result expected by the Consumer, the Consumer may use, among others: mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which they should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595; assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which they should submit an application for consideration of the case before an arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php; free assistance from a municipal or district consumer ombudsman; online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

The Seller is the controller of personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and basis for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR." The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for personal data processing in this case is: the contract or actions taken at the Buyer's request, aimed at concluding it (Article 6, paragraph 1, letter b of the GDPR), the Seller's legal obligation related to accounting (Article 6, paragraph 1, letter c), and the Seller's legitimate interest in processing data for the establishment, exercise, or defense of potential claims (Article 6, paragraph 1, letter f of the GDPR). Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of a contract in the Store. The Buyer's data provided in connection with purchases in the Store will be processed until: the contract concluded between the Buyer and the Seller ceases to be valid; the Seller ceases to be legally bound by the law requiring it to process the Buyer's data; the possibility of pursuing claims by either the Buyer or the Seller related to the contract concluded by the Store ceases; the Buyer's objection to the processing of their personal data is accepted – if the basis for data processing was the Seller's legitimate interest – depending on what is applicable in a given case and which occurs at the latest. The Buyer has the right to request: access to their personal data, rectification, erasure, restriction of processing, transfer of data to another controller, as well as the right to object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of personal data concerning them, based on Article 6 paragraph 1 letter f of the GDPR (i.e., on the legitimate interests pursued by the controller). In order to exercise their rights, the Buyer should contact the Seller using the details provided in § 2 of the Terms and Conditions. If the Buyer considers that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

The Buyer is prohibited from providing illegal content. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose of fulfilling the order. Agreements concluded under the Terms and Conditions are concluded in Polish. In the event of a dispute with a Buyer who is not a privileged Buyer, the competent court will be the court with jurisdiction over the Seller's registered office.

Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but does not have to, use:

WITHDRAWAL FORM SAMPLE

(this form should be completed and returned only if you wish to withdraw from the contract) GRENDURE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄul. Dworska 3, 43-418 Pogwizdów e-mail address: shop@sklep078878.shoparena.pl - I/We(*) ..................................................................... hereby inform about my/our withdrawal from the contract of sale of the following items(*) / for the provision of the following service(*):................................................................................................................................................................................................................................................................................................................................................................................................................................................................ - Date of conclusion of the contract(*)/receipt(*)......................................................................................................................................................................................- First name and surname of the Consumer(s) / Privileged Entrepreneur(s):...................................................................................................................................................................................- Address of the Consumer(s) / Privileged Entrepreneur(s):................ ... Consumer(s) / Privileged entrepreneur(s) (only if the form is sent in paper version) Date .................................................. (*) Delete where not applicable.

Consumer – a consumer within the meaning of the provisions of the Civil Code. Account – a free Store function (service) regulated in the Regulations, thanks to which the Buyer can set up their individual account in the Store. Buyer; – any entity purchasing in the Store. Privileged Buyer – a Consumer or Privileged Entrepreneur. Privileged Entrepreneur – a natural person concluding a contract with the Seller directly related to their business activity, but not of a professional nature (this definition applies to contracts concluded from 1 January 2021). Regulations – these Account regulations. Store – the GRENDURE online store operated by the Seller at https://grendure.com Seller – GRENDURE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 3, 43-418 Pogwizdów, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT IN BIELSKO-BIAŁA, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under the KRS number 0000890613, NIP number 5482735517, REGON number 38847080200000, share capital PLN 5,000.00.

Postal address: Dworska 3, 43-418 Pogwizdów

E-mail address: shop@sklep078878.shoparena.pl

Phone: 731219381

For the proper functioning and creation of an Account, you need an active e-mail account, a device with Internet access and a web browser that supports JavaScript and cookies.

Creating an Account is entirely voluntary and dependent on the Buyer's will. An Account provides the Buyer with additional features, such as viewing the history of orders placed by the Buyer in the Store, checking order status, and independently editing Buyer data. To create an Account, complete the appropriate form in the Store. Upon creating an Account, an indefinite agreement is concluded between the Buyer and the Seller regarding the management of the Account, pursuant to the terms and conditions set forth in the Terms and Conditions. The Buyer may cancel their Account at any time without incurring any costs. To cancel the Account, send your cancellation notice to the Seller at the following email address: ........................................, which will result in immediate deletion of the Account and termination of the Account management agreement.

Complaints regarding the operation of the Account should be directed to the email address shop@sklep078878.shoparena.pl. The Seller will review the complaint within 14 days.

OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS

The Seller is the controller of personal data provided by the Buyer when using the Account. Detailed information regarding the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR." The purpose of processing the Buyer's data is to maintain the Account. The basis for personal data processing in this case is the service agreement or actions taken at the Buyer's request to conclude the agreement (Article 6, paragraph 1, letter b of the GDPR), as well as the Seller's legitimate interest in processing data for the establishment, exercise, or defense of potential claims (Article 6, paragraph 1, letter f of the GDPR). Providing data by the Buyer is voluntary, but necessary to maintain the Account. Failure to provide data means that the Seller will not be able to provide the Account maintenance service. The Buyer's data will be processed until: the Account is deleted by the Buyer or the Seller; at the Buyer's request, the Buyer or the Seller's ability to pursue claims related to the Account ceases; the Buyer's objection to the processing of their personal data is accepted – if the data processing was based on the Seller's legitimate interest – depending on what applies in the given case and what occurs latest. The Buyer has the right to request: access to their personal data, rectification, erasure, restriction of processing, transfer of data to another controller, as well as the right to: object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of personal data concerning them, based on Article 6 paragraph 1 letter f of the GDPR (i.e., on the legitimate interests pursued by the controller). To exercise their rights, the Buyer should contact the Seller. If the Buyer believes that their data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

The Buyer is prohibited from providing illegal content. The Account management agreement is concluded in Polish. In the event of important reasons referred to in paragraph 4, the Seller has the right to amend the Regulations. Important reasons referred to in paragraph 3 include: the need to adapt the Store to the legal provisions applicable to the Store's operations, improving the security of the service provided, changing the functionality of the Account requiring a modification of the Regulations. The Buyer will be informed of planned changes to the Regulations at least 7 days before the change comes into effect via an email sent to the address assigned to the Account. If the Buyer does not accept the planned change, they should inform the Seller by sending an appropriate message to the Seller's email address ............................................................., which will result in termination of the Account management agreement upon the entry into force of the planned change or earlier if the Buyer submits such a request. If the Buyer does not object to the planned change before it comes into effect, it will be deemed to have accepted it, which does not constitute an obstacle to future termination of the contract. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the court with jurisdiction over the Seller's registered office will have jurisdiction.

Consumer – a consumer within the meaning of the Civil Code. Newsletter – a free service provided electronically, thanks to which the Service Recipient can receive previously ordered messages from the Service Provider electronically regarding the Store, including information about offers, promotions and new products in the Store. Privileged Entrepreneur – a natural person concluding an agreement with the Service Provider directly related to their business activities, but not of a professional nature (this definition applies to agreements concluded from 1 January 2021). Store – the GRENDURE online store operated by the Service Provider at https://grendure.com Service Recipient – ​​any entity using the Newsletter service. Privileged Service Recipient – ​​a Consumer or a Privileged Entrepreneur. Service Provider – GRENDURE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 3, 43-418 Pogwizdów, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT IN BIELSKO-BIAŁA, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under the KRS number 0000890613, NIP number 5482735517, REGON number 38847080200000, share capital PLN 5,000.00.

The Service User may voluntarily subscribe to the Newsletter service. To use the Newsletter service, a device with the latest version of a web browser that supports JavaScript and cookies, internet access, and an active email account are required. Emails sent as part of this service will be sent to the email address provided by the Service User when signing up for the Newsletter. To conclude an agreement and subscribe to the Newsletter service, the Service User must first provide their email address in the designated area of ​​the Store to which they wish to receive Newsletter messages. Upon signing up for the Newsletter, a service agreement is concluded, and the Service Provider will begin providing the service to the Service User – subject to paragraph 5. For the proper implementation of the Newsletter service, the Service User is required to provide their valid email address. Emails sent as part of the Newsletter will include information on how to unsubscribe, as well as a link to unsubscribe. The Service User may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time, using the option referred to in section 6 or by sending a message to the e-mail address of the Service Provider: ........................................................ The Service User's use of the link to unsubscribe from the Newsletter or sending a message requesting unsubscription from the Newsletter will result in immediate termination of the contract for the provision of this service.

Complaints regarding the Newsletter should be submitted to the Service Provider via email. The Service Provider will respond to the complaint within 14 days of receiving the complaint. OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT METHODS If the complaint procedure does not produce the result expected by the Service User who is a Consumer, the Consumer may use, among others: mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595; assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before an arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596; free assistance from the municipal or district consumer ombudsman; the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

The Service Provider is the controller of personal data provided by the Service User in connection with subscribing to the Newsletter. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and basis of data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR." The purpose of processing the Service User's data is to send the Newsletter. The basis for personal data processing in this case is the service agreement or actions taken at the Service User's request to conclude it (Article 6, paragraph 1, letter b of the GDPR), as well as the Service Provider's legitimate interest in processing data for the establishment, exercise, or defense of potential legal claims (Article 6, paragraph 1, letter f of the GDPR). Providing data by the Service User is voluntary, but necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service. The Service User's data will be processed until: the Service User unsubscribes from the Newsletter; the possibility of pursuing claims by the Service User or the Service Provider related to the Newsletter ceases; the Service User's objection to the processing of their personal data is accepted – if the basis for data processing was the Service Provider's legitimate interest – depending on what is applicable in a given case and which occurs latest. The Service User has the right to request: access to their personal data, rectification, erasure, restriction of processing, transfer of data to another controller, as well as the right to: object at any time to data processing for reasons related to the Service User's particular situation – to the processing of personal data concerning them, based on Article 6 paragraph 1 letter f of the GDPR (i.e., on the legitimate interests pursued by the controller). To exercise their rights, the Service User should contact the Service Provider. If the Service User believes that their data is being processed unlawfully, the Service User may file a complaint with the President of the Personal Data Protection Office.

The Service Provider reserves the right to amend these Terms and Conditions only for important reasons. An important reason is understood as the need to amend the Terms and Conditions due to the modernization of the Newsletter service or changes in legal regulations affecting the provision of the service by the Service Provider. Information about planned changes to the Terms and Conditions will be sent to the Service Recipient's email address provided when signing up for the Newsletter at least 7 days before the changes come into effect. If the Service Recipient does not object to the planned changes by the time they come into effect, it is assumed that they accept them. If they do not accept the planned changes, the Service Recipient should send information to the Service Provider's email address: ......................................., which will result in the termination of the service agreement upon the entry into force of the planned changes. The Service Recipient is prohibited from providing illegal content. The Newsletter agreement is concluded in Polish. In the case of a Service Recipient who is not a privileged Service Recipient, the competent court will be the court with jurisdiction over the Service Provider's registered office.