Privacy Policy

Dear User!

We care about your privacy and want you to feel comfortable when using our services. Therefore, below we present the most important information about how we process your personal data and the cookies used by our Store. This information has been prepared in accordance with the GDPR (General Data Protection Regulation).

PERSONAL DATA CONTROLLER

GRENDURE A LIMITED LIABILITY COMPANY with its registered office at ul. Dworska 3, 43-418 Pogwizdów, entered into the National Court Register - the register of entrepreneurs by the DISTRICT COURT IN BIELSKO-BIAŁA, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under the KRS number 0000890613, NIP (Tax Identification Number) 5482735517, REGON (National Business Registry Number) 38847080200000, share capital PLN 5,000.00.

If you wish to contact us regarding our processing of your personal data, please contact us at the following email address: contact@grendure.com

YOUR RIGHTS

You have the right to request:

• access to your personal data, including obtaining a copy of your data (Article 15 of the GDPR or – if applicable – Article 13(1)(f) of the GDPR),

• their rectification (Article 16 of the GDPR),

• deletion (Article 17 of the GDPR),

• processing restrictions (Article 18 of the GDPR),

• transfer of data to another controller (Article 20 of the GDPR).

And also the law:

• object to the processing of your data at any time:

  • for reasons related to your particular situation – in relation to the processing of your personal data, based on Article 6(1)(f) of the GDPR (i.e. on our legitimate interests), including profiling (Article 21(1) of the GDPR);

  • if personal data are processed for the purposes of direct marketing, including profiling, to the extent that the processing is related to such direct marketing (Article 21(2) of the GDPR).

Please contact us if you wish to exercise your rights. You can object to our use of cookies (which you can read about below) by adjusting your browser settings.

If you believe that your data is being processed unlawfully, you may submit a complaint to the President of the Personal Data Protection Office.

PERSONAL DATA AND PRIVACY

Below you will find detailed information on the processing of your data depending on the actions you take.

1. Placing an order in the Store

For what purpose?

• fulfillment of your order

On what basis?

• sales agreement (Article 6, paragraph 1, letter b of the GDPR)

• legal obligation related to accounting, obliging us to process your personal data (Article 6, paragraph 1, letter c of the GDPR)

How long?

• for the duration of the above-mentioned contract

• until the expiry of our legal obligation related to accounting

• in addition, your data will be processed until the expiry of the period in which claims can be pursued – by you or by us (more information on this subject can be found in the last table of this section)

What happens if you do not provide your data?

• you will not be able to place an order

2. Creating an account in the Store

For what purpose?

• performance of the contract for the provision of account management services in the Store

On what basis?

• service provision contract (Article 6(1)(b) of the GDPR)

How long?

• until the account is deleted by you or by us at your request

• in addition, your data will be processed until the expiry of the period in which claims can be pursued – by you or by us (more information on this subject can be found in the last table of this section)

What happens if you do not provide your data?

• you will not be able to create an account and use its features, such as viewing order history or checking order status

3. Contacting us (e.g. to ask a question)

For what purpose?

• handling your inquiries or reports

On what basis?

• a contract or actions taken at your request, aimed at concluding it (Article 6, paragraph 1, letter b of the GDPR) – if your inquiry or notification concerns a contract to which we are or may be a party

• our legitimate interest in processing your data for the purpose of communicating with you (Article 6, paragraph 1, letter f of the GDPR) – if your inquiry or notification is not related to the contract

How long?

• for the duration of the contract binding us or – if the contract is not concluded – until the expiry of the claims period – see the last table in this section*

• until the expiry of the claims period – see the last table of this section – or until we take into account your objection to processing*

• in addition, your data will be processed until the expiry of the period in which claims can be pursued – by you or by us (more information on this subject can be found in the last table of this section)

* whichever is applicable in a given case and whichever occurs earliest

What happens if you do not provide your data?

• we will not be able to respond to your inquiry or report

4. Browser settings or other similar actions that allow marketing activities

For what purpose?

• direct marketing, consisting in the display of personalized advertisements (read more about this in the "Profiling" and "Cookies" sections of the Privacy Policy).

On what basis?

• our legitimate interest in processing data for the above-mentioned purpose (Article 6, paragraph 1, letter f of the GDPR)

How long?

• until cookies used for marketing purposes expire or are deleted by you*

* whichever is applicable in a given case and whichever occurs earliest

What happens if you do not provide your data?

• you will not receive suggestions for products or services that you may be interested in

5. Browser settings or other similar action allowing analytical activities

For what purpose?

• analysis of how you use and navigate the Store's website in order to adapt the website to the needs and behavior of users (read more about this in the "Analytical Activities" and "Cookies" sections of the Privacy Policy)

On what basis?

• our legitimate interest in processing data for the above-mentioned purpose (Article 6, paragraph 1, letter f of the GDPR)

How long?

• until cookies used for analytical purposes expire or are deleted by you*

* whichever is applicable in a given case and whichever occurs earliest

What happens if you do not provide your data?

• we will not take into account your preferences regarding the use of the Store in the work on its development

6. Your consent to receive marketing content from us (e.g. information about special offers)

For what purpose?

• sending marketing information, especially special offers

On what basis?

• Your consent to our marketing activities (Article 6(1)(a) GDPR)

How long?

• until you withdraw your consent – ​​remember, you can withdraw your consent at any time. Data processing remains lawful until you withdraw your consent.

• in addition, your data will be processed until the expiry of the period in which claims can be pursued – by you or by us (more information on this subject can be found in the last table of this section)

What happens if you do not provide your data?

• you will not receive our marketing materials, including information about our special offers

7. Newsletter subscription

For what purpose?

• sending a newsletter

On what basis?

• contract for the provision of newsletter sending services (Article 6, paragraph 1, letter b of the GDPR)

How long?

• until you unsubscribe from our newsletter

• in addition, your data will be processed until the expiry of the period in which claims can be pursued – by you or by us (more information on this subject can be found in the last table of this section)

What happens if you do not provide your data?

• you will not be able to receive information regarding the Store and our services

8. Taking action or omitting action that may give rise to claims related to the Store or our services

For what purpose?

• establishing, pursuing or defending possible claims related to the concluded contract or the services provided

On what basis?

• our legitimate interest in processing personal data for the purpose indicated above (Article 6, paragraph 1, letter f of the GDPR)

How long?

• until the expiry of the limitation period for claims or until we take into account your objection to processing*

* whichever is applicable in a given case and whichever occurs earliest

What happens if you do not provide your data?

• inability to establish, pursue or defend claims

PROFILING

As part of the Store, we conduct profiling – this will only happen if you allow such activities. Profiling involves automatically assessing which products or services you may be interested in, using information about the content you view. This will ensure that advertisements for products or services displayed within the online services you use are more tailored to you and your needs.

The profiling we perform does not result in decisions being made that have legal effects on you or affect you in a similarly significant way.

ANALYTICAL ACTIVITIES

We conduct analytical activities within the Store to improve its intuitiveness and accessibility – this will only happen if you allow such activities. As part of this analysis, we will consider how you navigate the Store – for example, how much time you spend on a given subpage or where you click within the Store. This allows us to tailor the Store's layout, appearance, and content to meet the needs of our users.

DATA SECURITY

When processing your personal data, we use organizational and technical measures in accordance with applicable law, including connection encryption using an SSL certificate.

COOKIES

Our Store, like most websites, uses cookies. These files:

• are saved in the memory of your device (computer, telephone, etc.);

• they do not change the settings of your device.

In this Store, cookies are used for the following purposes:

• remembering your session

• statistical

• marketing

To learn how to manage cookies, including how to disable them in your browser, you can consult your browser's help file. You can access this information by pressing the F1 key in your browser. You can also find relevant instructions on the following subpages, depending on the browser you are using:

• Firefox

• Chrome

• Safari

• Internet Explorer/Microsoft Edge

Using the appropriate options in your browser, you can at any time:

• delete cookies,

• block the use of cookies in the future.

In such cases, we will no longer process it.

More information about cookies can be found on Wikipedia .

EXTERNAL SERVICES / DATA RECIPIENTS

We use the services of external entities to support our business. We entrust them with the processing of your data – these entities process data only upon our documented instructions.

Below you will find a list of recipients of your data:

And in addition:

relevant public authorities to the extent that we are obliged to provide them with data.